{"id":2587,"date":"2021-07-03T16:45:34","date_gmt":"2021-07-03T19:45:34","guid":{"rendered":"https:\/\/grantotem.com\/?page_id=2587"},"modified":"2021-07-03T16:45:37","modified_gmt":"2021-07-03T19:45:37","slug":"politicas-de-reembolso","status":"publish","type":"page","link":"https:\/\/grantotem.com\/en\/politicas-de-reembolso\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<p>Si deseas realizar un cambio o una devoluci\u00f3n, te recordamos que es necesario que el art\u00edculo est\u00e9 en perfectas condiciones, tambi\u00e9n su packaging.&nbsp;&nbsp;<strong>Si el cliente ha comprado dos o m\u00e1s productos puede solicitar un reembolso parcial, solicitando claramente la cantidad a reembolsar.<\/strong><\/p>\n\n\n\n<p>Para tramitar tu solicitud necesitaremos que nos facilites algunos datos de la compra y del motivo del cambio\/devoluci\u00f3n para que as\u00ed tambi\u00e9n podamos evaluar tu experiencia de compra.&nbsp;<\/p>\n\n\n\n<p>Recuerda hacerlo antes de que transcurran 15 d\u00edas desde que recibiste el pedido. Escr\u00edbenos un correo a&nbsp;<a href=\"mailto:ventas@grantotem.com\">ventas@grantotem.com<\/a>&nbsp;con tu solicitud indic\u00e1ndonos tu nombre y n\u00famero de pedido y te contestaremos en un plazo de 24 a 48 horas laborables.&nbsp;<\/p>\n\n\n\n<p><strong>REEMBOLSO<\/strong><\/p>\n\n\n\n<p>Realizamos los reembolsos en la misma forma de pago que utilizaste al realizar tu pedido. Para ello, una vez recibida y revisada la devoluci\u00f3n procederemos al reembolso. En ese momento, te enviaremos un correo electr\u00f3nico de confirmaci\u00f3n. El reembolso se har\u00e1 efectivo en un plazo m\u00e1ximo de 10 d\u00edas.&nbsp;<strong>Reembolso por motivos de: Transacci\u00f3n fraudulenta o no autorizada, el monto cobrado en la factura del cliente no es el mismo que el que se muestra en el sitio web y cargos duplicados \u2013 dentro de los 5 d\u00edas posteriores a la notificaci\u00f3n del cargo.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Si deseas realizar un cambio o una devoluci\u00f3n, te recordamos que es necesario que el art\u00edculo est\u00e9 en perfectas condiciones, tambi\u00e9n su packaging.&nbsp;&nbsp;Si el cliente ha comprado dos o m\u00e1s productos puede solicitar un reembolso parcial, solicitando claramente la cantidad a reembolsar. Para tramitar tu solicitud necesitaremos que nos facilites algunos datos de la compra [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2587","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/pages\/2587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/comments?post=2587"}],"version-history":[{"count":0,"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/pages\/2587\/revisions"}],"wp:attachment":[{"href":"https:\/\/grantotem.com\/en\/wp-json\/wp\/v2\/media?parent=2587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}